What Is Instant Credit?
After submitting your return via the Returns Center, you may be offered an Instant Credit code. Not all orders will receive an Instant Credit code and may only be eligible to return for a refund.
If you are offered an Instant Credit code, you will see it next to the prepaid FedEx shipping label we provide at the end of the returns process. You are not obligated to use the Instant Credit code in lieu of a refund. If the Instant Credit code is still unused by the time your return is processed, we will issue your refund to the original payment method used for the order and deactivate the Instant Credit code.
How Do I Use My Instant Credit?
If your order/items are eligible for Instant Credit, click ‘Add Instant Credit’ on the final page of the returns process to receive an immediate refund in the form of store credit. You can start shopping at once and select any item on MatisseFootwear.com. You’ll use your Instant Credit code at checkout, similar to a gift card. The Instant Credit amount will be for the amount of the items being returned (shipping costs not included).
If you do not use all or part of your Instant Credit, the remaining balance will be refunded to your original form of payment once our warehouse receives and processes your returned item(s).
If you prefer a refund to your original form of payment, there is no obligation to use the Instant Credit code. Simply download the prepaid FedEx shipping label we provide you and send back your items within 14 days of initiating your return. Once our warehouse receives and processes your return, we will issue a refund to your original form of payment.
Why Didn't I Get An Instant Store Credit?
Some orders may not be eligible for Instant Credit. Instant credit is only available for:
- Original purchases.
- Continental U.S. customers.
- Customers who do not have any outstanding returns (returns that have not been received by our warehouse).