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POLICY UPDATES

Placed Orders: All orders will have a two business-day processing period regardless of selecting express shipping and will be shipped Tuesday - Friday. Please take this into account when placing your order and selecting a shipping service.

Please note that our carriers are currently experiencing delays as well and we apologize for the inconvenience.

Returns/Refunds: Returns and refunds are experiencing delays. Once your credit has been processed, you will receive an email update.

We thank you for your patience and understanding and we appreciate your continued support at this time.

 

 

COVID-19 STATEMENT

We know that it's an unsettling time for everyone as the current coronavirus (COVID-19) situation develops and our heart goes out to those impacted. The health and safety of our customers, colleagues and communities is always our top priority and our commitment to the well-being of our planet stands strong.

During this time, we are closely monitoring the situation and taking the necessary precautions to ensure the safety of our are team and our customers. Increased sanitation in our headquarters and warehouse is in full effect and we have encouraged remote working conditions to those who feel under the weather.   

As the pandemic unfolds, shortages in volunteers, supplies and food have become large areas of concern. We will be donating a percentage of proceeds to Direct Relief to aide in delivering critical medical supplies to nonprofit health care organizations that provide primary care to low-income and high-risk patient populations. We will also be making cash contributions to food banks in Los Angeles County to ensure food security for families facing hunger.

E-commerce shoppers, please note that orders will continue to ship as normal and our order processing time is still 1-2 business days. Shoppers making returns, we are happy to extend our return window to accommodate your return.  

It’s imperative we do all we can to protect ourselves, our families and wider society. On behalf of the Matisse team, we thank you for being for being a part of our family and want you to know that we are here for you. If you need to get into contact with us please email info@matissefootwear.com or direct message us on Instagram at @matissefootwear.