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Returns & Exchanges
We offer free returns and exchanges within 30 days from the shipping date for orders placed within the continental U.S.
For all non-domestic and international orders, returns will be accepted, however, the customer will be responsible for all shipping charges that may apply. Please contact info@matissefootwear.com for non-domestic and international returns.

Items that are not marked final-sale can be exchanged for a different size.

Items must be returned in original condition, unworn and undamaged, along with original tags and packaging. Worn or otherwise used items will not be accepted.

Items must be sent back in an exterior protective box. In our mission to minimize our waste and maintain a green company policy, all returns sent back without original packaging are subject to a $5 restocking fee which will be deducted from your refund.