Customer Care

Frequently Asked Questions

Q:  Do you ship outside the US? 

A:  Yes, our online store currently ships to the most countries, to see the list click here

If you are outside these countries and would like to purchase our amazing footwear, please email and we will assist you.


Q:  Do you have free shipping?  

A:  Yes, in some cases we do offer free shipping, see our shipping rates by destination, click here


Q:  What is your return policy?

A:  Matisse Footwear's Return Policy


Q:  Once I ship my return back, how long before I receive a credit? 

A  As soon as we receive the return in our warehouse, we refund your account. Depending on transit time, it would typically take 7-10 business days after you shipped your return back to credit your account.


Q:  Do you offer price matching?

A  At this time Matisse Footwear does not offer price items purchased from our site or any other online stores


Q:  Do you offer Gift Cards? 

A:  Yes, we do offer e-gift cards.  See gift card Terms and Conditions here.


Q:  How can I check my e-gift card balance?

A:  Please email us at with your gift card number.


Q:  Once my order is processed, how soon will my order ship?

A:  We ship Monday through Friday excluding Holidays. Orders are shipped out same day if received before 12:00pm PST. If your order is received after 12:00pm PST, it will ship the next business day.


Q:  Do you ship to PO boxes and/or APO addresses? 

A:  Yes


Q: Does Matisse Footwear have an affiliate program

A: Yes, Matisse Footwear currently works with the Pepperjam network, for details click here

Q:  I am interested in becoming a retailer, who do I contact? 

A:  Please contact Sheena Parks, Director of Sales, at