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Customer Care

Return Policy

Holiday Return Policy 

Matisse will be offering a 60 day return window on orders placed November 21st through December 25th.  Following this period, Matisse will offer a 30 day return window.  Items discounted at 50% off and items shipped to international addresses are considered final sale.  Select accessories are final sale - if so, it will be noted on the product detail page.  Please note that items marked as FINAL SALE cannot be returned or exchanged.  To begin your return please click  HERE.  You will be notified via email as soon as your return has been received.  Your credit will then be processed within ten business days. Your refund will be credited back to the original method of payment used to make the purchase.  You will receive a return confirmation email once your return has been processed. 

Standard Return Policy

Matisse will gladly accept unworn or defective merchandise shipped to domestic addresses for return or exchange within 30 days from the shipping date.  Items discounted at 50% off and items shipped to international addresses are considered final sale.  Please note that items marked as FINAL SALE cannot be returned or exchanged. To begin your return please click HERE.  Returns are processed within ten days of receipt in our warehouse. Your refund will be credited back to the original method of payment used to make the purchase.  You will receive a return confirmation email once your return has been processed. 

PLEASE NOTE ITEMS MARKED AS FINAL SALE CANNOT BE RETURNED OR EXCHANGED.