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Customer Care

Return Policy

Return Policy

COVID-19 Extension -  We are happy to extend our 30 day policy to 60 days.  Due to the mandatory stay-in order issued in the state of California, returns may experience a delay in processing time.  Thank you for your understanding and your continued support at this time.

Standard Policy - Matisse will gladly accept unworn or defective merchandise shipped to domestic addresses for return or exchange within 30 days from the shipping date.  Items discounted at 50% are considered final sale.  Please note that items marked as FINAL SALE cannot be returned or exchanged. To begin your return please click HERE.  Returns are processed within ten business days of receipt in our warehouse. Your refund will be credited back to the original method of payment used to make the purchase.  You will receive a return confirmation email once your return has been processed.  International customers will be responsible for return shipping + any feels/duties associated with their shipment.  

PLEASE NOTE ITEMS MARKED AS FINAL SALE CANNOT BE RETURNED OR EXCHANGED.