Standard Return Policy

Eligible U.S. orders may be returned for a refund, store credit, or exchange within 30 days of the shipping date. Returns received outside of this period will not be accepted. Items must be returned unworn and in their original packaging and are subject to denial if they do not meet these requirements. Items marked final sale cannot be returned.

We offer Checkout+ with Package Protection, an optional service available for a small fee at the time of purchase. On eligible items, Checkout+ provides free return shipping, while Package Protection provides coverage for eligible orders that are lost, stolen, or damaged in transit. Eligibility for each benefit is determined separately based on the items and order.

If you add Checkout+ with Package Protection at checkout: You pay a small fee at the time of purchase to receive the benefits available for your eligible order. This may include free return shipping on eligible items and Package Protection against eligible loss, theft, or damage during transit. There is no additional return shipping or handling fee when making an eligible return covered by Checkout+.

If you decline Checkout+ with Package Protection at checkout: You may still return eligible items in accordance with our return policy, but a $13 handling fee will apply. Orders without Package Protection are not eligible for reimbursement or replacement through the Package Protection program if they are lost, stolen, or damaged in transit.

Checkout+ with Package Protection does not override our standard return eligibility requirements, return window, or Final Sale policy.

Holiday Return Policy

Eligible U.S. orders placed between November 12th and December 25th will have an extended 60 day return period beginning the date your order is purchased. All standard return eligibility requirements still apply.

International Returns

International returns are accepted; however, customers are responsible for all applicable return shipping charges. Duties, fees, and taxes are non-refundable.

To begin an international return, please contact us.

Items Not Eligible for Return or Exchange

1. Items marked final sale. No exceptions. Please confirm your size and if you have any questions, please contact us to consult with a customer service representative before placing your order. No modifications can be made after your order is placed.
2. Worn, used, or altered merchandise.
3. Gift cards.
4. Earrings, body jewelry, hair accessories, and socks.
5. Original shipping and package protection fees.
   

Return Condition Requirements

Items must be returned in unworn condition with all original packaging and placed inside an exterior protective shipping box. Returns are subject to denial if they do not meet these requirements.

Once a return authorization has been issued, the merchandise must be shipped back within 14 days.

Please retain your return tracking information until your refund or exchange has been completed.

Matisse is not responsible for merchandise returned without a Matisse-provided return label or otherwise returned outside of the authorized return process.

Matisse merchandise purchased from another retailer, including department stores and independent retailers, must be returned to the original place of purchase and is subject to that retailer’s return policy.

To begin your return or exchange, please click here.

Defective Items

Matisse guarantees against manufacturer defects. Normal wear and tear, damage caused by use, and individual fit preferences do not qualify as manufacturing defects.

If you believe your item is defective, please contact us for assistance.

Return Processing Period

Please allow up to 10 business days from the date your return is received at our warehouse for processing.

You will receive an email notification when your return has been delivered to our warehouse and another once your return has been processed and your refund has been issued.

Once a refund has been issued, the time it takes to appear in your account will depend on your card issuer or financial institution.