Customer Care

Return Policy

Matisse will gladly accept unworn or defective merchandise for return or exchange within 30 days from the shipping date from most orders, see details below. Returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed. Your refund will be credited back to the original method of payment used to make the purchase. 

Please note returns/exchange window will be extended through January for any orders placed from Nov 1st, through Dec 25th.

 Returns/Exchanges for orders shipped within the continental US

We currently offer free returns/exchanges for all orders within the continental US. Please apply the free return label supplied with your order to the your return box; you must include a copy of the packing slip with the return for us to facilitate your request, and keep a copy of your tracking to reference.

 We can only exchange items for “like” styles, i.e. different color or size. Sorry, but we are not able to offer exchanges for different styles altogether. If you would like an exchange, please include the color and size you would like to exchange the item(s) in the area supplied on the packing slip, without this information we will not be able to process the exchange.

Returns/Exchanges for orders shipped outside the continental US

Matisse does not offer free returns; return shipping charges are at recipient expense; no exchanges will be accepted, sorry.

Returns can be sent to:

Matisse Footwear
Attn: Returns Department
PH: 310-640-1700
FAX: 310-640-1800

Destinations considered (non-continental, US) include:

  • American Samoa
  • Federated States of Micronesia
  • Guam
  • Hawaii
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • Virgin Islands
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

Returns/Exchanges for orders shipped outside the US and it's territories

Returns and exchanges will not be accepted for any orders shipped outside the US and its territories.


To see country list, click here