Domestic Shipping

Orders of $75 or more before shipping and taxes receive complimentary ground shipping within the continental United States. A $10 ground shipping fee applies to orders under $75.

Shipping rates for Hawaii and Puerto Rico are calculated at checkout.

International

We ship internationally to select countries. Shipping rates are calculated based on your destination and will be displayed at checkout.

Duties, taxes, and import fees vary by destination. When these fees can be prepaid, the available shipping method will be labeled “All Import Fees Prepaid,” and applicable import fees will be collected at checkout.

For destinations where import fees cannot be prepaid, the shipping method will be labeled “Import Fees Not Included.” In these cases, additional duties, taxes, or import fees may be collected by the carrier or local customs authority upon delivery and are the responsibility of the recipient.

International orders typically arrive within 7–16 business days after shipment. Delivery times may vary by destination and customs processing.

Order Processing & Fulfillment

Orders are processed and shipped Monday through Friday from our Los Angeles, California facility. Our fulfillment hours are 8:00 AM–4:30 PM PST, excluding weekends and holidays. We do not offer Saturday shipping or delivery.

Orders placed before 7:00 AM PST Monday through Friday are typically processed and shipped within three business days of the order date. Please allow additional processing time during high-volume sales and promotional periods.

Shipping transit times begin once your order has been fulfilled and transferred to the carrier. Carrier delivery estimates are separate from our processing time and are not guaranteed. Matisse is not responsible for carrier or customs delays once an order has been shipped, and expedited shipping charges cannot be refunded when an order was fulfilled within our stated processing timeframe.

Standard Shipping Schedule

Transit times are estimates and begin after your order has been processed and shipped.

Lost or Stolen Packages

We offer Checkout+ with Package Protection, an optional service available for a small fee at the time of purchase. On eligible items, Checkout+ provides free return shipping, while Package Protection provides coverage for eligible orders that are lost, stolen, or damaged in transit. Eligibility for each benefit is determined separately based on the items and order.

If you add Checkout+ with Package Protection at checkout: You pay a small fee at the time of purchase to receive the benefits available for your eligible order. This may include free return shipping on eligible items and Package Protection against eligible loss, theft, or damage during transit. There is no additional return shipping or handling fee when making an eligible return covered by Checkout+.

If you decline Checkout+ with Package Protection at checkout: You may still return eligible items in accordance with our return policy, but a $13 handling fee will apply. Orders without Package Protection are not eligible for reimbursement or replacement through the Package Protection program if they are lost, stolen, or damaged in transit.

Checkout+ with Package Protection does not override our standard return eligibility requirements, return window, or Final Sale policy.

If your order was placed before October 2nd, 2026, and you purchased Route Shipping Protection, you can file your claim here if you experience an issue with your delivery.

If your order was placed on or after October 2nd, 2026, and you purchased Checkout+ with Package Protection, you can file your claim here if you experience an issue with your delivery.

If shipping protection was not purchased, please contact the shipping carrier directly to open a claim or delivery inquiry. They will be best equipped to assist with locating your package and determining the appropriate next steps.