Holiday Shipping Cutoffs

Please place orders by the following dates to ensure a 12.24 delivery.

Ground Shipping - 12.13 7AM PST

Expedited Shipping - 12.19 7AM PST


Domestic orders of $75+ before shipping and taxes receive free ground shipping. Free shipping promotion is only valid for shipping address in the continental United States. Shipping rates for Hawaii and Puerto Rico are calculated at checkout.

We ship Monday through Friday during our hours of operation of 8:00 am - 4:30 pm. We do not ship on Saturdays, Sundays, or Holidays. We do not offer Saturday delivery. 

All orders placed before 7am PST Monday through Friday are processed and shipped within three business days of their order date from Los Angeles, California. Fulfillment may be delayed during high-volume sales periods. Matisse is not responsible for shipping carrier delays and cannot refund express shipping charges on orders are that have met the fulfillment deadline. Please keep this in mind when selecting express shipping at checkout.

We are now happy to offer Route shipping insurance. Selecting at checkout will protect your package from loss, damage or theft.


Standard Shipping Schedule

Fee Order Transit Time
Ground Free Orders $75+ 1-7 Business Days
Ground $10 Orders Under $75 1-7 Business Days
2 Day Based On Location 2 Business Days
Overnight Based On Location Next Business Day 


Lost or Stolen Packages

We are now happy to offer Route shipping insurance.  Selecting at checkout will protect your package from loss, damage or theft. Route is unavailable for international shipments.

Purchased Route shipping insurance and have a missing package? file your claim HERE.

Without the selection of insurance we are not responsible for goods lost or stolen upon delivery and are unable to replace lost or stolen goods. We recommend that you select a secure shipping location and to purchase insurance for your order. In the event your package does go missing, please notify us immediately so that we can file a claim with shipping carried on your behalf.

Green Shipping

As we work to become a greener and more sustainable company, please note that your order may arrive in a slightly used shipping box. This assists in our efforts to reduce waste and reduce our impact on the environment.