If your order/items are eligible for Instant Credit, click ‘Add Instant Credit’ on the final page of the returns process to receive an immediate refund in the form of store credit. You can start shopping at once and select any item on MatisseFootwear.com. You’ll use your Instant Credit code at checkout, similar to a gift card. The Instant Credit amount will be for the amount of the items being returned (shipping costs and Route shipping insurance not included).
If you prefer a refund to your original form of payment, there is no obligation to use the Instant Credit code. Simply download the prepaid FedEx shipping label we provide you and send back your items within 14 days of initiating your return. Once our warehouse receives and processes your return, we will issue a refund to your original form of payment.
If you do not use all of your Instant Credit, the remaining balance will be refunded to your original form of payment once our warehouse receives and processes your returned item(s).