Give the gift of Matisse. E-Gift Cards are delivered by email. After your order has been placed, an email containing a unique code which you can use on future orders will be sent to you. Simply forward the email to the recipient on any day you choose and they’ll have an option to enter the code upon checkout with no additional processing fees.
To check your e-gift card balance, please email us at giftcards@matissefootwear.com with your e-gift card number.
Shipping:
Domestic orders of $75+ before shipping and taxes receive free ground shipping. Free shipping promotion is only valid for shipping address in the continental United States.
Orders are fulfilled and shipped Monday - Friday from Los Angeles, CA during our business hours of 8:00 AM - 4:30 PM PST.
Expedited orders must be placed by 7:00 AM PST to be shipped the same day. Expedited orders placed Saturday-Sunday will go out the following business day. Matisse is not responsible for shipping carrier delays and cannot refund express shipping charges.
We are happy to offer Route shipping insurance. Selecting at checkout will protect your package from loss, damage or theft.
For further details, click her to view our Shipping Policy.
Returns:
We offer free returns and exchanges of unworn merchandise for all continental U.S. orders within 30 days of the shipping date. Exchanges may be made for a different size only.
You may obtain a return authorization by visiting our Returns Center.
You will be able to print a prepaid FedEx shipping label to send your order back within 14 days of when the return authorization was issued. You will receive an email when your return is received and your refund has been processed.
Items marked final sale and worn or otherwise used merchandise cannot be returned or exchanged. Gift cards, original shipping costs including the $10 flat rate shipping fee, and Route shipping insurance are not refundable.
For further details, click her to view our Return Policy.
- Reviews
- Questions
I got Matisse gift card as a b-day gift. I purchased a pair of shoes but it was wrong number so I returned them. My refund went back to the gift card immediately and I was able to use it for my next purchase without any problems. FYI: It’s and electronic gift card, emailed to the customer.