Returns & Exchanges

We offer free returns and exchanges for all U.S. orders within 30 days of the shipping date. Any returns or exchanges after this period will not be accepted. Items must be returned unworn and in their original packaging. Returns are subject to denial if they do not meet these standards.

U.S. orders placed between November 12th and December 25th will have an extended 60 day return period beginning the date your order was shipped. Please see the Standard Return Policy for item eligibility.

Returns will be accepted, however, the customer will be responsible for all shipping charges that apply. Please note that duties, fees & taxes are non-refundable. Please contact info@matissefootwear.com for international returns.

Items marked final sale. Please confirm your size and if you have any questions please email info@matissefootwear.com to consult with a customer service agent before placing your order. No modifications can be made after your order is placed.

Worn or otherwise used merchandise.

Gift cards.

Earrings, body jewelry, hair accessories, and socks.

Original shipping costs.

Route shipping insurance.

We guarantee our products against manufacturing defects, which are typically characterized by visible flaws or markings that deviate from what you'd expect in a new, unworn item. Please understand that normal wear and tear or personal fit preferences are not considered damage or defects.

How to Handle a Potential Defect:

If you believe your merchandise has a manufacturing defect, we're here to help. Please visit our return center and start the return process within 7 business days from the date of delivery. This allows us to promptly assess and address any concerns.

Important Note:

To maintain the fairness and efficiency of our policy, we cannot accommodate returns or exchanges for orders marked as delivered beyond the 7 business days window. We appreciate your understanding in this matter.

If you have any questions or need assistance with your return, please don't hesitate to contact us. Your satisfaction is important to us, and we're here to assist you throughout the process.

Items must be returned with original packaging and sent back in an exterior, protective box. Returns sent back without original packaging are subject to a $5 restocking fee which will be deducted from the refund amount.

The merchandise must be sent back within 14 days of when the return was submitted. Remember to keep your tracking number. Please note, Matisse is not responsible for any orders sent back without a Matisse provided shipping label.

Matisse merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Returns have a processing period of up to 10 business days from the date it is received by our warehouse. You will receive an email notification when your return has been delivered to our warehouse and a second when your return has been processed and your refund has been issued. Refunds may only be issued to the original form of payment used to make the purchase. The time frame for when your refund will reflect in your account is determined by your card’s issuing bank.

Unfortunately, we are unable to accommodate onsite returns or exchanges at this time. If you need to make a return or exchange please visit our online return center to do so.

1. Print out the packing slip and the prepaid shipping label provided after submitting your return.
2. Pack your items in an exterior box along with the packing slip. Returns sent back without original packaging or received with damaged original packaging are subject to a $5 restocking fee which will be deducted from the refund amount. 
3. Drop your return in the mail within 14 days of when the return was submitted.
4. Remember to save your tracking number. Please note, Matisse is not responsible for any orders sent back without a Matisse provided shipping label.

Please read out defective merchandise policy listed above to understand what classifies as a defective item.

If you believe your merchandise has a manufacturing defect, please visit our return center and start the return process within 7 business days from the date of delivery.

Important Note:

To maintain the fairness and efficiency of our policy, we cannot accommodate returns or exchanges for orders marked as delivered beyond the 7 business days window. We appreciate your understanding in this matter.

If you have any questions or need assistance with your return, please don't hesitate to contact us. Your satisfaction is important to us, and we're here to assist you throughout the process.

If wanting to exchange for a different size or style, we offer instant exchanges to ensure the item(s) do not go out-of-stock. Instant exchanges require a $1 authorization to place the exchange order immediately. You will only be charged for the exchange order if you do not return the original order within 14 days.

 If you would like to refrain from using the Instant Exchange feature, you can submit a normal exchange without the $1 authorization and your new order will be placed once your return is in-transit to our warehouse.

Not wanting to wait for your refund before you keep shopping at Matisse? Shop Now lets you shop your favorite styles with the credit from your return with a 10% bonus!

If you spent less than you did on your original order, the Shop Now bonus is removed from the new order and any remaining funds are refunded to the original payment method.

If you used a discount on your order, your credit will reflect the price you paid rather than the value of the item. In order to keep your discount in place, please move through our exchange process rather than selecting a new item through the Shop Now feature.

After submitting a return for a refund and if your return is eligible, you will be presented the Shop Later + Bonus Credit offer on the return status page. By accepting this offer, you will convert your full refund to store credit + a 10% bonus to use later, or exchange for a new product via Shop Now.

If exchanging for a new product via Shop Now and you spent less than you did on your original order, the Shop Now bonus will be removed from the new order and any remaining funds will be refunded to the original payment method.

Forever! Store credit in the form of gift cards never expire.

If your exchange order cannot be fulfilled due to an out-of-stock item, you will receive an email notification and a refund will be issued to the original method of payment.

Matisse merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.