Privacy Policy

Effective Date: April 7, 2026

Matisse Footwear (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and process your information when you visit or make a purchase from www.matissefootwear.com (the “Site”).

1. Information We Collect

We collect personal information in the following ways:

Information You Provide

Name
Email address
Phone number
Billing and shipping address
Order and purchase details
Any information you provide through forms, email, SMS, or customer support

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

IP address
Device type, browser, and operating system
Pages viewed, links clicked, and time spent on pages
Referring URLs and browsing behavior
Cookie identifiers and similar tracking data

2. Cookies & Tracking Technologies

We and our third-party partners use cookies, pixels, and similar technologies to operate our Site and to understand how users interact with it.

These technologies may allow us and third parties to collect, record, and analyze information about your interactions with our website, including browsing activity, clicks, and engagement with content.

We may use these technologies for:

Essential site functionality
Performance and analytics
Personalization
Advertising and marketing

Third-Party Tracking

We may work with third-party providers such as:

Shopify (ecommerce platform)
Analytics providers (e.g., Google Analytics)
Advertising partners (e.g., Meta, Google, TikTok)
Email and SMS platforms (e.g., Klaviyo, Attentive)

These third parties may collect information about your activity on our Site and across other websites.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer service and support
Communicate with you (including transactional and marketing messages)
Send SMS and MMS messages if you have opted in to receive them
Improve and optimize our website and user experience
Detect and prevent fraud or misuse
Deliver personalized content and advertising
Comply with legal obligations

4. SMS/MMS Mobile Messaging Program

If you choose to opt in to receive SMS and/or MMS messages from us (the “Program”), we will use your information to send you marketing and transactional messages, and to respond to you when necessary.

Information Use

We may use and share your information with third parties that assist in delivering messages, including:

Messaging platforms and service providers
Telecommunications carriers
Other vendors that support message delivery

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the Program.

User Responsibilities

By enrolling in the Program, you agree to:

Provide accurate, complete, and truthful information
Not use a false or misleading identity
Not enroll a phone number you are not authorized to use

We reserve the right, in our sole discretion, to deny access to the Program or take appropriate legal action if we believe information provided is inaccurate, incomplete, or used for improper purposes.

Legal Disclosures

We may disclose information collected through the Program as necessary to:

Comply with applicable laws, regulations, or legal requests
Protect our rights or property
Prevent fraud or liability

California Privacy Rights (SMS Program)

Under California Civil Code Section 1798.83, California residents have the right to request information regarding our disclosure of personal information to third parties for their direct marketing purposes.

To make such a request, please contact us at:
info@matissefootwear.com

5. How We Share Information

We may share your information with:

Service Providers

Vendors who help operate our business (e.g., payments, shipping, analytics, marketing)

Advertising & Analytics Partners

We may allow third parties to collect data about your interactions with our Site to provide:

Analytics services
Targeted advertising
Cross-site and cross-device tracking

Legal & Business Transfers

We may disclose information:

To comply with legal obligations
To protect our rights
In connection with a business transaction (e.g., merger or sale)

6. Your Privacy Choices

You have control over how your information is used:

Cookies

You can manage cookie preferences through:

Our cookie banner
Your browser settings

Marketing Communications

You can:

Unsubscribe from emails
Opt out of SMS at any time

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Request access to your personal information
Request deletion of your personal information
Request correction of inaccurate information
Opt out of the “sale” or “sharing” of your personal information
Limit the use of certain sensitive personal information

To exercise your rights, please visit our “Do Not Sell or Share My Personal Information” page or contact us at:
info@matissefootwear.com

We will not discriminate against you for exercising your rights.

8. Data Retention

We retain personal information as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

9. Security

We implement reasonable safeguards to protect your personal information. However, no system is completely secure.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our Site is not intended for individuals under 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

13. Contact Us

Matisse Footwear
1550 E. Franklin Avenue
El Segundo, CA 90245
info@matissefootwear.com