Route Package Protection

155 reviews

Matisse is not responsible for lost or stolen packages or packages damaged in transit.

We strongly recommend selecting Route Shipping Insurance at checkout in order to cover for loss, theft or damage to your order and provide you with a timely replacement or refund.

Learn more about Route Shipping Insurance at


Domestic orders of $75+ before shipping and taxes receive free ground shipping. Free shipping promotion is only valid for shipping address in the continental United States.

Orders are fulfilled and shipped Monday - Friday from Los Angeles, CA during our business hours of 8:00 AM - 4:30 PM PST.

Expedited orders must be placed by 7:00 AM PST to be shipped the same day. Expedited orders placed Saturday-Sunday will go out the following business day. Matisse is not responsible for shipping carrier delays and cannot refund express shipping charges.

We are happy to offer Route shipping insurance. Selecting at checkout will protect your package from loss, damage or theft.

For further details, click her to view our Shipping Policy.


We offer free returns and exchanges of unworn merchandise for all continental U.S. orders within 30 days of the shipping date. Exchanges may be made for a different size only.

You may obtain a return authorization by visiting our Returns Center.

You will be able to print a prepaid FedEx shipping label to send your order back within 14 days of when the return authorization was issued. You will receive an email when your return is received and your refund has been processed. 

 Items marked final sale and worn or otherwise used merchandise cannot be returned or exchanged. Gift cards, original shipping costs including the $10 flat rate shipping fee, and Route shipping insurance are not refundable.

For further details, click her to view our Return Policy.


Customer Reviews
4.7 Based on 155 Reviews
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United States United States
Amazing Shoes

So comfortable

Laura B.
United States United States
Best shoes ever

This will be my fourth time purchasing shoes from yall and I love them!! I tell everyone about Matisse Footwear.

United States United States
Cute and comfy!!!

I love these sandals. I wear them with everything and super comfortable.

Kristin S.
United States United States
Del Mar

I’ve been looking for sandals like these for a couple summers now, but really didn’t want to pay a ton for them. These are so comfy, so affordable and shipped really fast! I have gotten so many compliments, I just love them and they go with everything!! My new summer staple!

Dena H.
United States United States
Love these boots

These are the cutest! Also comfortable! Fit perfectly! Love them ❤️

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